Needs legal review. This is a plain-language draft written by the product team and has not been checked by a lawyer.
Where to send it
- Wrong details about a gym: use the "Is something wrong here?" section on that gym's page. It has no field for contact details, so email as well if you want a reply.
- To correct, remove or add a gym or photos: use the Share gym info page.
- Anything else, including personal data and intellectual property: email fitnessviet@gmail.com.
How Wellync handles it
- Receipt. Tell us which page, what is wrong and what you want, with evidence if you have it.
- First response. If you left contact details, Wellync confirms receipt and asks for more if needed.
- Review. The operator checks with the gym owner, the data source or the documents you sent. Disputed details may be hidden during the review.
- Answer. Wellync tells you the result: corrected, removed or kept, and why.
- If you disagree, email again with new information for another review, or go to the competent authority.
Time limits
| Type of case | First response | Expected resolution |
|---|---|---|
| Wrong gym details | 2 working days | 5 working days |
| Removing a photo or gym at the owner's request | 2 working days | 5 working days from verification |
| Intellectual property infringement | 2 working days | 7 working days |
| Personal data | 2 working days | See the Privacy page |
| Requests from competent state authorities | Within the working day | Within 24 hours for requests to remove infringing content |
Tools and limits
Wellync has a report form, a review queue for the operator, and the ability to hide or remove information. Every decision is reviewed by a person. The Ask Wellync panel only answers general questions and does not take complaints.
Wellync is not a party to any agreement between you and a gym. For disputes about a gym's contracts, fees or services, deal with the gym or the competent authority. Wellync may remove or mark that gym's information where there are grounds.